Shipping Policy
Processing, transit estimates, tracking, address responsibility, and delivery issues for Savrenna orders.
Last updated: September 23, 2026
Order Processing
Orders are normally processed within 2–4 business days after successful payment. During holidays, promotions, severe weather, or high-volume periods, processing may take up to 5 business days. Business days exclude weekends and applicable public holidays.
Estimated U.S. Transit
Estimated transit after dispatch is generally 10–15 business days for U.S. destinations. This is an estimate, not a guaranteed arrival date. Remote areas, oversized products, carrier disruptions, weather, customs, access limitations, or seasonal demand may extend delivery.
Shipping Charges and Duties
Available methods and charges are shown at checkout. Unless checkout expressly states otherwise, customers are responsible for import duties, taxes, brokerage, or local fees assessed by authorities or carriers.
Tracking
When tracking is available, it is sent to the checkout email after shipment. Tracking can take several business days to show movement. Multi-item orders may arrive in separate packages with separate tracking numbers.
Address Accuracy
Customers must provide a complete deliverable address, including apartment, unit, gate, or access details. Contact us immediately if an error is found. We cannot guarantee correction after processing, and additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Delivery and Safe Location
Carrier tracking may mark an order delivered before you locate it. Check the delivery area, household members, neighbors, mailroom, reception, parcel locker, and carrier notices. Contact the carrier promptly. We may request documentation before reviewing a loss claim.
Damage, Missing Items, or Wrong Product
Contact service@savrenna.com within 7 calendar days of delivery. Include your order number and clear photos of the shipping label, outer packaging, inner packaging, all received items, and the affected area. Keep all packaging until the claim is resolved.
Refused and Unclaimed Packages
Refused, unclaimed, undeliverable, or returned-to-sender packages are reviewed after receipt. Original shipping and return costs may be deducted where permitted, unless the return resulted from our verified error.
Trip and Event Dates
Order well before travel or camping dates. Savrenna is not responsible for missed reservations, rentals, trips, events, substitute purchases, or other indirect losses caused by a late delivery.