How to Reach Us

Email: service@savrenna.com
Phone: 0755-26918106

Please include your full name, order number, the email used at checkout, and a clear description of your request. For damage or defects, attach clear photos of the product, packaging, shipping label, and affected area.

Response Times

We aim to respond as soon as reasonably possible. During weekends, public holidays, seasonal peaks, or high-volume periods, responses may take longer. Sending repeated messages about the same request may delay review; one complete message is usually fastest.

Order Changes and Cancellations

Contact us promptly if an address or order detail is incorrect. We cannot guarantee changes or cancellation after processing begins. Once an order has shipped, it cannot be canceled and may need to follow the return process after delivery.

Before You Travel

If you need an item for a trip, order early. Delivery estimates are not guaranteed arrival dates, and we are not responsible for missed trips, reservations, or other consequential costs caused by carrier delays.

Returns

Do not mail any item back without contacting us first. Returns sent without authorization, to the wrong address, or cash-on-delivery may be refused. Approved return instructions may differ from the company address shown below.