30-Day Return Window

You may request a return of an eligible item within 30 calendar days after delivery. Contact us before sending anything back. A return is not approved until you receive return instructions from our support team.

Return Eligibility

Unless defective, items must be unused, uninstalled, clean, complete, and in resalable condition, with original packaging, manuals, accessories, hardware, and gifts. Camping and RV items showing dirt, odor, moisture, food or fuel residue, pet hair, outdoor wear, modification, improper storage, or vehicle-installation damage may be ineligible.

Non-Returnable Items

Items that are used, damaged after delivery, altered, incomplete, marked final sale, personalized, hazardous to ship, or otherwise identified as non-returnable cannot be accepted, except where applicable law requires otherwise. For hygiene reasons, opened sleep or fabric products may be restricted once used against the body.

Damaged, Defective, Incorrect, or Incomplete Orders

Notify service@savrenna.com within 7 calendar days of delivery and provide your order number, explanation, and clear photos or video. We may request troubleshooting or additional evidence. If verified, we will provide an appropriate replacement, refund, part, or other remedy.

How to Start a Return

1. Email service@savrenna.com within the applicable period.
2. Provide the order number, item, reason, and supporting photos when relevant.
3. Wait for written approval and the correct return address.
4. Pack the item securely and use a trackable service.
5. Send the tracking number to support and retain your receipt.

Do not return goods to the company address below unless our written instructions specifically direct you there.

Return Shipping and Restocking Fees

For change-of-mind, compatibility, color, size, or preference returns, the customer generally pays return shipping. For a verified Savrenna error or qualifying defect, we will provide the applicable solution. We do not charge a restocking fee for approved eligible returns.

Inspection and Refund Timing

After an approved return is received, we inspect it. If accepted, we initiate the refund to the original payment method within 5–10 business days. Financial institutions may require additional time to post the credit. Original shipping is normally non-refundable unless required by law or the return resulted from our verified error.

Exchanges and Cancellations

Direct exchanges may not always be available; we may ask you to return the original and place a new order. Cancellation is not guaranteed after processing begins. Shipped orders must follow the return process after delivery.

Chargebacks

Please contact us first so we can investigate. Filing a payment dispute does not replace return requirements and may pause an active refund while the payment provider reviews the case.